Business Account Specialist

Do you enjoy connecting with people, working in a fast-paced environment, and driven by personal success? Imagine wireless is a Rogers Authorized retailer located in Calgary, we are looking for motivated people who help support our sales team in connecting our customers to their wireless needs.

Imagine Wireless has been serving the Canadian Market since 1994, our goal and focus is to provide all customers with best in-class service for their wireless solutions that meet their personal needs.

Who we are looking for, well-spoken, confident communicators that faces challenges with enthusiasm and can thrive in an fast paced environment, who are well organized and have the ability to multi-task and complete assigned tasks. Your abilities will radiate in going above and beyond to process customer requests and responding requests outside of office hours.

We fully support our team through training, coaching and team meetings. “Working Together to Make us Better”

SUMMARY OF POSITION

You will be working in our office to support our sales team in completing customer orders by processing, invoicing and shipping wireless solutions across the country. On a day to day, you will deal with customer orders, solve issues relating to processing orders, gather inventory, and process customer orders with accuracy and efficiency. You will work closely with the processing and sales team to ensure that customers are receiving best-in-class service and continue to have confidence in Imagine Wireless as a wireless provider.

HERE’S WHAT WE’RE LOOKING FOR IN A CANDIDATE

· Previous administrative experience

· You thrive working in a fast-paced, dynamic environment.

· Willingness to learn new tasks.

· Ability to multitask and pivot from task to task based on the priorities set out.

· Strong interpersonal and organizational skills complemented by keen strategic problem solving.

· Proficiency in Microsoft Office.

· Strong technical aptitude (capacity to learn new systems) and have a passion for technology.

· Basic knowledge of the Rogers suite of products and services; telecommunications experience is an asset.

· Strong attention to detail and commitment to completing tasks with accuracy and precision.

· Dedicated to providing customers with outstanding service, take pride in your work, and go the extra mile to ensure for a quality result.

· Above all, you are driven, goal orientated and organized!

KEY JOB FUNCTIONS

· Process customer orders through the Rogers systems ensuring accuracy and precision when dealing with a customer account.

· Invoice and ship customer orders in a timely manner to ensure the customer receives their order within 1-3 business days.

· Develop and maintain an expert knowledge level of Rogers products, services, promotions, and policies.

· Maintain a maximum 24-hour turnaround time for all Corporate customer requests during regular business hours.

· Utilize internal systems and programs to effectively manage order details and efficiency.

· Pull new customer orders on a day-to-day basis while gathering inventory to match each order

· Contact customers when needed to gather the information needed to complete an order..

WE OFFER AN ATTRACTIVE PACKAGE

· Competitive compensation.

· A proven sales process and training program with the support you need to succeed.

· Opportunities for advancement and career growth.

· A fun, dynamic team.

· Benefits package after three months.

· Convenient, free & ample parking.

· A Positive work environment.

A position with Imagine Wireless is an excellent opportunity to apply your knowledge and experience in a rewarding setting alongside a fun team. This is certainly a position and working environment where you will get out of it what you put into the experience. Do you have the drive and commitment that it takes to succeed here? If so, we can’t wait to hear from you!

If you're interested in learning more, please reach out to marunkumar@imaginewireless.ca and hr@imaginewireless.ca

This is an in-person role at our head office in Calgary, Alberta.